Our primary concern at Espace Terroirs is the complete satisfaction of our client-internauts. The objective of these General Terms and Conditions of Sale is to provide all the necessary elements to resolve any dispute as quickly as possible and at the lowest possible cost.
The present general terms and conditions of sale govern the contractual relationship between Espace Terroirs and its client, both parties accepting them without reservation.
They apply to all orders, whether they come from individuals, professionals, merchants or companies.
These contractual stipulations determine the RIGHTS and OBLIGATIONS of Espace Terroirs and its co-contractor within the framework of distance selling of goods offered by Espace Terroirs on its WEB site.
They take precedence over any other conditions appearing in any other document, unless a prior, express and written derogation is made. They are applicable in France and abroad.
Espace Terroirs undertakes to deliver the products in accordance with the buyer’s request.
When the consumer confirms the order by clicking on the icon “ORDER” or “ORDER”, he is then contractually bound with Espace Terroirs in the sale of the product concerned subject to the legal right of withdrawal stipulated in Article 11, 2.
7.2/ Acceptance of the order
The conclusion of the contract is subject to acceptance of the order by Espace Terroirs.
Validation of payment implies acceptance of the order. Espace Terroirs undertakes to confirm to the buyer the acceptance or refusal of his order by any means of communication at his disposal (telephone, email) within 48 hours (forty-eight hours) after receipt of his order.
Espace Terroirs reserves the right not to record a payment and not to record an order for any reason whatsoever, in particular for a supply problem or a foreseeable problem concerning the delivery to be made.
The payment of orders is made by check, credit card or bank transfer.
Espace Terroirs has chosen the Paypal secure transaction system, a secure payment system. It guarantees the confidentiality of banking information.
Once the order form has been validated, the buyer goes directly to the secure tele-payment system to enter his credit card number and to validate the payment. Debits are made in EUROS.
Only orders whose credit card has received the authorization of the banking group will be honored. Payment is in principle irrevocable. However, the buyer may demand the cancellation of the payment in the event of fraudulent use of the card, the corresponding sums having then to be re-credited or returned.
Only the following cards are accepted: Carte Bleue, Visa and MasterCard.
It is carried out in Euros. The buyer must send to Espace Terroirs the printed shopping cart signed and accompanied by the payment made out to Espace Terroirs. The order is confirmed upon receipt of the cheque. The delivery will be made as soon as the amount of the order has been cashed.
At the buyer’s request, Espace Terroirs will accept or not the transfer of the sums corresponding to the products ordered and shipping costs in addition, to the buyer’s bank account. The delivery will be made as soon as the amount of the order has been received.
Espace Terroirs has a free choice of carrier.
9.1/ SHIPPING TIME
For available products, Espace Terroirs undertakes to ship the products ordered to the address indicated by the buyer within 5 days of acceptance of the order (See Article 7.2).
If the products are unavailable or being restocked, a new delivery time will be communicated to the customer as soon as possible under the terms of Article 5. In case of stock shortage, Espace Terroirs reserves the right to deliver a product offering identical characteristics in quantity and quality.
However, the customer will have the right to cancel the order OR to ask for an exchange of the product OR a refund under the terms of article 11.
The refund will be made within a maximum period of thirty (30) days.
9.2/ OBLIGATIONS OF THE CUSTOMER
The buyer undertakes to pay the price of transport or delivery costs when placing the order. The buyer undertakes to indicate an address to which delivery can be made during working hours and on working days.
For countries outside the EEC, the buyer undertakes to pay, in addition to the price of the delivery, the customs duties and customs presentation fees, VAT and other taxes due on importation into the country of the place of delivery.
No returns will be accepted for non-payment of customs duties .
9.3/ DELIVERY OF PRODUCTS
Espace Terroirs undertakes to deliver the products ordered to the address indicated by the buyer.
In the event of a possible delay in delivery of more than 20 days and not due to a case of force majeure or with the characteristics of force majeure, the buyer has the right to cancel the contract under the conditions of article L 114-1 of the Consumer Code, i.e. by registered letter with acknowledgement of receipt within sixty working days from the date indicated for delivery.
The transport risk is borne by the buyer who, in the event of delivery damage or missing items, shall specify his reservations on the delivery note and confirm them within three days of delivery by registered letter with acknowledgement of receipt, addressed to the carrier with a copy to Espace Terroirs.
In the event of the absence of the recipient or of a person who can take possession of the products, the carrier will leave a delivery notice indicating a place where the products can be collected.
Espace Terroirs cannot be held responsible for any deterioration of the products in case of late withdrawal from the carrier or in case of non withdrawal of the products.
Espace Terroirs cannot be held responsible for the obligation of shipment or delivery in all cases of force majeure and in particular, without the list being exhaustive, in the event of total or partial strike, natural disasters, damage.
All cases of force majeure or with the characteristics of force majeure constitute a cause for extinction of Espace Terroirs’ shipping and delivery obligation, without any compensation to the buyer.
The transfer of ownership of the goods delivered or to be delivered shall be suspended until full payment of the price by the buyer. Espace Terroirs remains the owner of the products until full payment is received.
11.1/ RETURN OF PRODUCTS
Reservations can only be made at the time of delivery of the products in the event of a delivery that does not conform to the order in terms of quantity or when the packaging containing the products has been seriously damaged.
Reservations must be made to the carrier at the time of delivery or no later than 72 hours after delivery to the carrier. A copy of these reservations must be sent within 24 hours of delivery to the customer at Espace Terroirs by e-mail. It is advisable to attach to this e-mail the carrier’s confirmation of the reality of the reservations, the reason for the return and the invoice number to which it relates.
In case of delivery that does not conform quantitatively, Espace Terroirs will only reimburse the difference in price, and only if the products delivered are cheaper than those ordered and paid for.
If the products have been badly damaged Espace Terroirs reserves the right to refund the price paid or to replace the damaged part or batch.
The buyer has the right to withdraw from its contractual commitment in accordance with Article 121-16 of the Consumer Code.
The buyer has a period of 7 working days from the delivery of his order to return the product to the seller for exchange or refund without penalty except for the cost of return. In the event that the buyer exercises this right of retraction, he will be responsible for the organization and the costs of returning the refused product. The returned product must imperatively be in its original packaging, intact, clean and accompanied by all accessories, instructions and other documentation.
All refunds will be made by bank transfer.
The beneficiary of the refund must send to Espace Terroirs, by any means, his bank details.
The French costs of reimbursement will be borne by Espace Terroirs. Espace Terroirs cannot be held responsible for any reimbursement of costs requested by the bank of the beneficiary of the reimbursement.